It is imperative for CVS to invest in training programs for their managers and assistants so they can use the Medicare program to function properly. They currently transfer , blame and delegate real issues or alter employees stats to help their favorite employees. Also, they should increase the contract rate for physicians and hospitals or facilities to ensure that members are properly covered. Because of non payment and long wait times, medical services often make appointments for several months instead of weeks. This discourages members from using these network facilities. The billing department should process claims in a timely fashion and not continue to reject claims for errors. The pharmacy should be more proactive in researching prescriptions which are much costly copays comparing to other pharmacies. It should not be difficult for members who lose their prescriptions to have them refilled promptly, especially when their medications is essential to their well being.
Hiring process for CVS , Now seems that people are being hired with practically no pre hire evaluation or are receiving jobs based on nepotism or personal relationships. This is perhaps why the standards have gone down so drastically over the past few years to ONE START .

I believe the nurture and care as a health care program is being forgotten in the process to just supply workforce statistics for the real philosophy of the nationwide Medicare program.