Top 10 RingCentral Competitors & Alternatives

RingCentral is a global provider of cloud-based communication and collaboration solutions. Based in Belmont, California, the company was founded in 1999 by Vlad Shmunis and Vlad Vendrow and received its first round of VC investment in 2006.

After completing its IPO in Sep 2013, RingCentral raised $39.8 million in a follow-on offering in Mar 2014. It has secured over $45 million in capital investment since its founding. In 2021, RingCentral had 2,363 employees and reported a 35% increase in revenue to $1.6 billion, up from $1.2 billion in 2020. Its subscriptions revenue surged 36% to $1.5 billion, representing over 90% of total revenue. [1]

RingCentral expanded its platform and services through acquisitions. The company acquired Glip in Jun 2015, Dimelo in Oct 2018, Connect First in Jan 2019, and DeepAffects in Dec 2020. These acquisitions bolstered RingCentral’s team collaboration, Omnichannel contact center, customer engagement, and intelligence-assisted speech recognition.

In Mar 2021, RingCentral purchased Tel Aviv-based Kindite to strengthen its encryption service. The platform now offers RingCentral Office and Fax, RingCentral Professional, and RingCentral Meetings. But the company faces stiff competition from Microsoft, Zoom, Google Chat, Nextiva, GoToConnect, and Vonage. [2]

Here is an in-depth analysis of RingCentral’s top 10 competitors and alternatives:

Table of Contents

1. Microsoft Teams

Year founded: 1975
Headquarter: Redmond, Washington

Microsoft Teams is an innovative communication and collaboration solution offered by Microsoft Corp. More than 75 million people use Microsoft Teams daily to streamline internal and external business interactions. In 2021, Microsoft had 182,268 employees and generated $143.02 billion in revenue.

The main competitive advantage for Teams over RingCentral is its integration with other Microsoft solutions, including Azure, Outlook, and 365 Office. In Mar 2022, Microsoft introduced a new add-on for Teams that provides real-time translation during video meetings.

This functionality is enabled by Interprefy, a cloud-based translation solution that integrates into Microsoft Teams. The tech giant also offers Azure Communication Services and GitHub, used by over 50 million developers. Microsoft Teams is the top RingCentral competitor and alternative. [3]

We're all part of the same team.💜 Explore what we’re doing to support our LGBTQIA+ communities at Microsoft, read inspiring stories, and learn more about events held throughout the month: https://t.co/LWgA2QeNNV #Pride #MicrosoftPride pic.twitter.com/smHCSX213m
— Microsoft Teams (@MicrosoftTeams) June 1, 2022

2. Zoom Meetings

Year founded: 2011
Headquarter: San Jose, California

Zoom Meetings is a videotelephony software offered by Zoom Video Communications. Millions of individuals and businesses relied on Zoom Meetings to adapt to the challenges of 2020. In 2021, Zoom Video Communications had 6,269 employees and reported a 55% increase in revenue to $4.1 billion. [4]

Zoom is an intuitive, scalable, and secure platform for large enterprises, SMBs, and individuals. It offers a free plan that lasts for 40 minutes and allows up to 100 participants. This option is enough for most SMBs.

Businesses with more participants or need more time can upgrade by subscribing to a paid plan. The app runs on PCs and smartphones and comes with easy-to-use features for chat, whiteboarding, and document sharing. Zoom’s free plan makes it the best RingCentral alternative for individuals and small businesses.

Our new Zoom Whiteboard was awarded the @InfoComm Best of Show award in the AV technology category! 🎉

Are you at #InfoComm22 and haven't had the chance to see it in action? Come see us at booth W1523! https://t.co/8WDIuiGCat pic.twitter.com/0yZuX9wtvQ
— Zoom (@Zoom) June 10, 2022

3. Google Chat

Year founded: 1998
Headquarter: Mountain View, California

Google Chat is an instant messaging platform for teams offered by Google to replace the defunct Google Hangouts. The platform provides robust features that rival RingCentral’s offering. In 2021, Google had around 119,000 employees and generated $160.7 billion in revenues.

Both Google Chat and RingCentral enhance communication and team collaboration. But Google Chat is integrated with Gmail and enables content sharing to and from Google Drive.

The platform provides direct messages, team chat rooms, and group messaging. Google Chat is one of the best RingCentral alternatives for instant messaging and collaboration. [5]

4. Nextiva

Year founded: 2006
Headquarter: Scottsdale, Arizona

Nextiva is a business communications company with a valuation of $2.7 billion. The company generates around $250 million in revenue annually. In 2021, Nextiva raised $200 million in its first external funding round led by Goldman Sachs.

Nextiva offers cloud-based communications software used by over 100,000 businesses globally. Its Nextiva Office system fulfills the telephony needs of companies with multiple office locations.

In 2022, Nextiva will use the $200 million raised from Goldman Sachs to accelerate innovation in its tech platform, develop AI and automation, and expand its global footprint. Nextiva is one of the best RingCentral alternatives for organization-wide communication. [6]

We love our Nextiva Partners and had such a great time with everyone at the premier of Jurassic World: Dominion last night! Special shoutout to Nick DuPree for his dino-mite performance! #NextivaPartnersRock pic.twitter.com/VaNo2Ks9ZB
— Nextiva (@Nextiva) June 10, 2022

5. Dialpad Talk

Year founded: 2011
Headquarter: San Francisco, California

Dialpad is a cloud-based VoIP provider that offers communication solutions for businesses. Users can set up business VoIP phone services, web conferences, or sales call centers. In 2021, Dialpad Talk had 895 employees and reached $125 million in annual recurring revenue. The company raised $170 million in Dec 2021, doubling its valuation to $2.2 billion. [7]

Dialpad offers four communications products; Dialpad Talk, Dialpad Sell, Dialpad Support, and UberConference. Dialpad Talk is a cloud-based phone system that connects teams across existing devices.

This platform offers voice, text messaging, and video with real-time call transcription. Users can access Dialpad via any Internet-connected device and combine its features in different ways to attain the most cost-effective package. Dialpad is one of the best RingCentral alternatives. [8]

Your digital transformation just got easier. We’ve announced a partnership with @GoogleCloud to accelerate the digital transformation process for businesses worldwide. Read about the combined power of Dialpad + Google Cloud: https://t.co/BUIYXN00RU pic.twitter.com/IudRdm7qPl
— Dialpad (@dialpad) February 3, 2022

6. Vonage

Year founded: 2001
Headquarter: Holmdel, New Jersey

Vonage is a leading CPaaS company that offers Vonage Business Communications (VBC). It provides an all-in-one system that combines voice telephony, SMS, team chat, fax, social media, and video conference in a single solution.

In 2021, Vonage had 2,400 employees and generated $1.4 billion in revenue. Its communications revenue increased by 22% to $1.12 billion. [9]

Vonage is a market leader for API solutions, with over 1600 carriers in 200 countries. Its VBC system offers voice alerts, bulk SMS, live web-chat, and voice APIs for IVR, P2P, A2P, A2A, and text-to-speech.

Over 114,000 developers and brands use VBC, including Siemens, Domino’s Pizza, Glassdoor, Zipcar, and DHL. Users complete about 5 billion API calls annually via Vonage’s platform. Vonage is one of the best RingCentral alternatives.

We're proud to be recognized by @OmdiaHQ for the strength of our #CPaaS platform, community, geographic reach, enterprise-grade services, and robust global communications network. https://t.co/oe8Lk817mM pic.twitter.com/kXLz9xeLCz
— Vonage (@Vonage) May 26, 2022

7. 8×8 Inc.

Year founded: 1987
Headquarter: Campbell, California

8×8 Inc. is a leading provider of Voice over IP products. Its 8×8 X Series solution helps users communicate seamlessly over the web through the shortest, highest-quality channel feasible. In 2021, 8×8 Inc’s revenue increased by 19.3% to $532.3 million. [10]

8×8 offers several business solutions, including cloud-based voice, contact center, video, mobile, and unified communications. These products compete against RingCentral Office, RingCentral Video, and RingCentral Meetings. In 2020, 8×8 launched a CPaaS that leverages programmable apps and APIs to streamline communications in work-from-home scenarios. 8×8 Inc. is a worthy competitor for RingCentral.

.@Swim_England moved to the #cloud with 8×8 and boosted agility, performance, and cost savings. Now #collaboration is smooth and easy, even in a #remoteworking context. Read their story: https://t.co/Gtc1AuLksf #UCaaS #CCaaS #XCaaS #hybridwork pic.twitter.com/9qWTe5egLQ
— 8×8 (@8×8) June 10, 2022

8. Cisco

Year founded: 1984
Headquarter: San José, California

Cisco is a tech company that offers networking and communications solutions for businesses. Its Webex Calling software competes with RingCentral’s video meeting tools. In 2021, Cisco had around 76,000 employees and made $49.3 billion in revenue.

Both Cisco and RingCentral provide robust communication solutions for business. Cisco recently launched more than 400 Webex innovations and features to boost meeting productivity.

In 2021, Cisco acquired Sedona Systems and Socio Labs to bolster Webex Events. Cisco Webex is one of the best RingCentral alternatives for large companies. [11]

.@Solar_Sister is empowering women entrepreneurs to earn income and fight poverty through clean energy products. Learn more from @GlblCtz: https://t.co/8IfLyD5lYH #socialentrepreneur pic.twitter.com/cGUtTdJuMr
— Cisco (@Cisco) June 10, 2022

9. GoToConnect

Year founded: 2003
Headquarter: Boston, Massachusetts

GoToConnect is a unified communication solution offered by LogMeIn. Its parent company also owns Jive Communications, Citrix GoTo, and the Grasshopper virtual phone system. In 2021, LogMeIn had 3,500 employees and about 2 million customers globally.

GoToConnect is an all-in-one cloud-based VoIP platform that delivers call center solutions, phone, videoconferencing, and messaging. The platform integrates with over 180 desk phone models and leverages MFA, encryption, and Meeting Lock to secure business communications.

Users can also bundle GoToConnect with LogMeIn online security solutions, such as LastPass. GoToConnect is an innovative RingCentral alternative. [12]

Pride may just be one month out of the year, but true allyship is a year-round commitment. Stay tuned to hear more about how we support the LGBTQIA+ community and our #Pride celebrations! #PrideMonth pic.twitter.com/K3V4MVbHVP
— GoTo (@GoTo) June 8, 2022

10. Twilio

Year founded: 2008
Headquarter: San Francisco, California

Twilio is a cloud-based CPaaS platform with a fully-editable API. The platform makes it easier for businesses to add customer outreach channels and communicates with the target market. In 2021, Twilio had 7,867 employees and posted a 61% increase in revenue to $2.84 billion. [13]

Twilio has more than 208,000 active customer accounts. The platform processes text messages, voice calls, and videos for innovative brands, including Uber, Airbnb, Lyft, and Yelp.

Its product portfolio includes SendGrid, Electric Imp, Segment, and Zipwhip, acquired in 2021 for $850 million. Twilio is one of the best RingCentral alternatives in the cloud communications market. [14]