Kevin JohnsonPagerDuty is an American cloud computing company based in San Francisco, California, offering a SaaS IT incident response platform. The University of Waterloo graduates Alex Solomon, Andrew Miklas, and Baskar Puvanathasan founded the company in 2009.
In Jun 2018, PagerDuty launched Event Intelligence. This product communicates incident response suggestions to operators by analyzing incoming digital signals and human responses. In Sep 2018, the company introduced PagerDuty Visibility and PagerDuty Analytics.
PagerDuty went public via IPO in Apr 2019 and started trading on the New York Stock Exchange. The company helps organizations of all sizes deliver a better digital experience to their customers. In 2023, PagerDuty had 1,166 employees. [1]
PagerDuty is a market leader in digital operations management. The firm serves innovative global companies such as Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, and DoorDash. Teams can rely on PagerDuty to identify issues and opportunities in real time and help fix and prevent IT-related problems.
The company acquired Rundeck in Oct 2020 and Catalytic in Mar 2022 to expand its DevOps and no-code automation capabilities. In Jun 2023, PagerDuty was named a Leader in Process-Centric AI for IT Operations (AIOps). However, the company faces stiff competition from Dynatrace, BigPanda, ServiceNow, xMatters, Freshservice, Jira, Datadog, and Splunk. [2]
Here is an in-depth analysis of PagerDuty’s top competitors and alternatives:
1. Dynatrace
Year founded: 2005
Headquarter: Waltham, Massachusetts
Dynatrace is a global tech company that offers a software intelligence solution based on AI and automation. Its unified platform combines deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. In Jul 2023, Dynatrace ranked #1 in six Use Cases for APM and Observability report. The company has around 4,180 employees. [3]
Dynatrace helps organizations modernize and automate cloud operations, deliver software faster, and ensure flawless digital experiences. In Jul 2023, Gartner named Dynatrace Leader in Application Performance Monitoring and Observability for the thirteenth time. The world’s largest organizations use the platform to accelerate digital transformation. Dynatrace is the top PagerDuty competitor and alternative. [4]
2. BigPanda
Year founded: 2012
Headquarter: Mountain View, California
BigPanda is a software company that offers incident intelligence and automation powered by AIOps. It helps companies prevent service outages and improve incident management. In Feb 2023, BigPanda introduced new Data Engineering capabilities for enterprise DevOps and ITOps teams. [5]
BigPanda and PagerDuty cater to DevOps and ITOps teams, but BigPanda specializes in incident intelligence and automation. Its new Data Engineering capabilities help DevOps and ITOps professionals unlock the value of their monitoring and observability tools and improve AIOps journeys. SMBs to Fortune 500 companies use BigPanda’s platform to power their digital services. BigPanda is a worthy alternative to PagerDuty.
3. ServiceNow
Year founded: 2004
Headquarter: Santa Clara, California
ServiceNow is a digital workflow and cloud computing company. Its ServiceNow IT Service Management platform competes against Datadog. In Jan 2023, ServiceNow employed 20,400 people.
ServiceNow helps organizations digitize and unify enterprise operations and enhance agility and efficiency to boost revenue growth. In May 2023, the company added new features and capabilities to its Now Platform. Users can now access ServiceNow Cloud Observability solutions to manage complex cloud infrastructure. ServiceNow is one of the top competitors for PagerDuty. [6]
4. xMatters
Year founded: 2000
Headquarter: San Ramon, California
xMatters is a service reliability platform for DevOps, SREs, and operations teams. Users can automate workflows, ensure infrastructure and applications work, and deliver products at scale. In May 2021, Everbridge acquired xMatters to accelerate digital transformation for enterprise IT and cyber resilience.
xMatters is a leading enterprise IT and cyber resilience platform. In May 2022, xMatters was named the Leader and Outperformer in the GigaOm Radar Report for Incident and Task Management Solutions. As a subsidiary of Everbridge, the company expanded its service to include business response support and is one of the top competitors for PagerDuty. [7]
5. Freshservice
Year founded: 2010
Headquarter: San Mateo, California
Freshservice is an IT service management solution and cloud-based service desk from Freshworks Inc. It is part of Freshworks’ product portfolio, including Freshchat, Freshsales, Freshdesk, and Freshmarketer. In 2022, Freshservice served over 10,000 SMB, mid-market, and enterprise companies.
The main competitive advantage of Freshservice is its integration with Freshworks’ solutions. In Nov 2022, Freshworks infused conversational AI across its CRM and CX platforms. Users can now leverage AI-driven customer support and ITSM. Freshservice is one of the best alternatives to PagerDuty. [8]
6. Jira
Year founded: 2002
Headquarter: Sydney, Australia
Jira is a project management and issues-tracking platform owned by Atlassian. The Jira Service Management solution competes against PagerDuty. In 2023, Atlassian introduced a virtual teammate in Jira Service Management, which automates support workflows to help teams save time and money. [9]
Jira and PagerDuty provide IT alerting and incident management, but Jira supports agile project management methods for DevOps and software developers. In Apr 2023, Jira’s parent company launched Atlassian Intelligence, built on machine learning models and OpenAI technology. Jira is one of the best alternatives to PagerDuty for agile teams. [10]
7. Datadog
Year founded: 2010
Headquarter: New York City, New York
Datadog is a SaaS platform that helps DevOps teams monitor cloud-scale applications. It integrates and automates infrastructure monitoring, application performance monitoring, log management, and real-user monitoring. In 2022, Datadog had around 4,800 employees.
Datadog provides unified, real-time observability and security for users’ technology stack. Organizations use Datadog to bring about digital transformation and cloud migration, drive team collaboration, accelerate app development, secure apps and infrastructure, and track business metrics. In Jun 2023, the company launched Large Language Model (LLM) Observability, the Bits AI assistant, and over a dozen new AI offerings and integrations. Datadog is one of the best alternatives to PagerDuty for monitoring cloud apps. [11]
8. Splunk On-Call
Year founded: 2003
Headquarter: San Francisco, California
Splunk On-Call is a leading real-time incident management platform offered by Splunk, a leading cybersecurity and observability company. It combines the power of people and data to help DevOps teams anticipate and handle incidents. In 2022, Splunk had over 7,500 employees.
Splunk provides software for monitoring, searching, analyzing, and visualizing data in real-time. It helps organizations prevent security and application issues, absorb shocks from digital disruptions, and accelerate digital transformation. Over 90 companies in the Fortune 100 list use Splunk, including Cisco, Bosch, IBM, Adobe, and Visa. Splunk is a formidable competitor for PagerDuty. [12]
9. SentinelOne, Inc.
Year founded: 2013
Headquarter: Mountain View, California
SentinelOne is a Forbes AI 50 company specializing in autonomous cybersecurity. It offers SentinelOne Singularity, an AI platform that prevents, detects, and responds to cyber attacks at a fast speed. As of Apr 2023, SentinelOne had over 10,000 customers, including global 2000 firms, governments, healthcare providers, and educational institutions.
SentinelOne Singularity helps organizations secure endpoints, cloud workloads, containers, identities, and mobile devices. The platform is powered by DataSet, an AI-enabled DataLake. In Apr 2023, the company launched Singularity Security DataLake, which provides a comprehensive view of data across security ecosystems. SentinelOne is one of the best alternatives to PagerDuty for autonomous cybersecurity. [13]
10. Opsgenie
Year founded: 2012
Headquarter: Boston, Massachusetts
Opsgenie is an IT alerting and incident management platform owned by Atlassian. In 2018, Atlassian acquired Opsgenie to expand its portfolio and integrated the tool into its ecosystem in 2020.
Opsgenie proactively helps Ops teams manage incidents. Team members can forward alerts to collaboration tools such as Slack, HipChat, and Microsoft Teams. They can integrate Opsgenie with over 200 software solutions, including Jira Service Management, Datadog, Amazon CloudWatch, Zendesk, and Zapier. Opsgenie is a worthy alternative to PagerDuty. [14]
11. AlertOps
Year founded: 2012
Headquarter: Bloomingdale, Illinois
AlertOps is a SaaS-based incident management platform. It helps IT Ops teams manage and optimize their alerts from monitoring systems and reduce alert fatigue and mean-time-to-resolution (MTTR). According to G2, AlertOps has a 4.6-star rating out of 5 versus 4.5 stars for PagerDuty.
AlertOps serves ITOps, DevOps, SecOps, HybridOps, BusinessOps, and IndustrialOps. In Nov 2022, the company was named PitchIT Winner and received a $70,000 reward from ConnectWise to support innovation. AlertOps is a worthy alternative to PagerDuty. [15]
12. New Relic
Year founded: 2008
Headquarter: San Francisco, California
New Relic is a tech company that offers cloud-based observability and monitoring software. Its unified data platform provides telemetry and a data-driven approach to planning, building, deploying, and running software. In 2022, New Relic had around 2,200 employees.
New Relic is a leader in observability. It serves global brands, including Adidas Runtastic, American Red Cross, Australia Post, GoTo Group, Ryanair, Sainsbury’s, and TopGolf. In Q4 FY2023, the company added over 800 new paid platform customers and launched Grok and CodeStream. GigaOm named New Relic a Leader and Outperformer in its 2023 Radar report for cloud observability solutions. New Relic is one of the top PagerDuty competitors. [16]
13. Squadcast
Year founded: 2017
Headquarter: Palo Alto, California
Squadcast is a software company founded by Amiya Adwitiya and Sisir Koppaka. It offers an easy-to-use end-to-end incident response platform. According to G2, Squadcast and PagerDuty have a 4.5-star rating out of 5.
Squadcast and PagerDuty provide IT alerting and incident management. Tech teams use Squadcast’s end-to-end incident management software to adopt best practices, maximize service reliability, accelerate innovation, and deliver the best customer experience. In Aug 2023, the company upgraded its platform’s Status Pages to provide easy setup, granular control, and more customization options. Squadcast is a fast-rising PagerDuty competitor. [17]
14. FireHydrant
Year founded: 2018
Headquarter: New York City, New York
FireHydrant is a comprehensive reliability platform that helps teams speed up and ensure consistency in operations across the entire incident response lifecycle. It replaces disparate tools, siloed knowledge, and homegrown processes with an easy-to-use solution. According to G2, FireHydrant has a 4.4-star rating out of 5. [18]
FireHydrant helps teams efficiently and consistently respond to incidents. In Aug 2021, FireHydrant raised $23 million in a Series B investment round and used the funds to grow the engineering team and capabilities. FireHydrant is an emerging competitor for PagerDuty. [19]
15. Zenduty
Year founded: 2019
Headquarter: Bengaluru, India
Zenduty is an end-to-end incident management and alerting platform. It helps engineering production teams resolve critical incidents. In Oct 2021, Zenduty raised $1.9 million in a pre-Series A round to increase its growth momentum and market share in North America and Europe. [20]
Zenduty supports over 100 integrations and alert sources, which help reduce downtime and avoid SLA breaches. It centralizes critical alerts through predefined notification rules to ensure stakeholders are notified quickly for prompt response and resolution. According to TrustRadius, Zenduty has a 9-star rating out of 10. Zenduty is an emerging competitor for PagerDuty. [21]
References & more information
- PagerDuty, Inc. (2023, Mar 15). PagerDuty Announces Fourth Quarter and Full Year Fiscal 2023 Financial Results. Business Wire
- PagerDuty, Inc. (2023, Jun 26). PagerDuty Named a Leader in Process-Centric AIOpsFreshservice, Jira, Datadog, and Splunk. Business Wire
- Dynatrace (2023, Jul 12). Dynatrace Ranked #1 Across All Six Use Cases in the 2023 Gartner Critical Capabilities for APM and Observability Report. Yahoo Finance
- Dynatrace Staff (2023, Jul 10). Dynatrace Named a Leader and Positioned Furthest for Vision and Highest in Execution in the 2023 Gartner Magic Quadrant for APM and Observability. Dynatrace.com
- BigPanda, Inc. (2023, Feb 15). BigPanda Launches New Data Engineering Capabilities. Globe Newswire
- ServiceNow (2023, May 16). ServiceNow unveils transformative innovations at Knowledge 2023. Business Wire
- Everbridge, Inc. (2022, May 4). xMatters receives top Leader and Outperformer ranking in the 2022 GigaOm Radar Report for Incident and Task Management Solutions. Business Wire
- Freshworks, Inc. (2022, Nov 1). Freshworks further integrates Conversational AI into CX and CRM solutions. Globe Newswire
- Cannon-Brookes, M. (2023, Apr 19). Welcome to Team ’23! Atlassian.com
- Atlassian Corporation (2023, May 4). Atlassian Announces Third Quarter Fiscal Year 2023 Results. Business Wire
- Datadog, Inc. (2023, Aug 8). Datadog Announces Second Quarter 2023 Financial Results. PRNewswire
- Splunk (2023, Aug 2). Splunk to Announce Fiscal 2024 Second Quarter Results. Business Wire
- SentinelOne (2023, Apr 25). SentinelOne Launches The Singularity Security DataLake. Business Wire
- Martin, E. (2022, Jul 14). What is Opsgenie used for? Deiser Blog
- AlertOps (2022, Nov 21). AlertOps Named PitchIT Winner At ITN Connect 2022. Industry Today
- New Relic, Inc. (2023, May 23). New Relic Announces Fourth Quarter and Fiscal Year 2023 Results. Business Wire
- Sandhu, S. (2023, Aug 3). Unveiling Squadcast’s Enhanced Status Pages. Squadcast.com
- G2 (2023, Jan 10). What is FireHydrant? G2.com
- FireHydrant (2021, Aug 10). FireHydrant Secures $23M Series B. Business Wire
- Bhatla, P. (2023, Oct 27). Zenduty Raises $1.9 Mn Pre-Series A Round. Entrepreneur India
- TrustRadius (2022, Dec 23). What is Zenduty? TrustRadius.com
- Featured Image by Jaffer Nizami
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